Policies

 

ALL SALES ARE FINAL*


*EXCHANGES ACCEPTED WITHIN 7 DAYS WITH RECEIPT FOR EQUAL OR GREATER VALUE

Online orders may be exchanged for equal or greater value; original order must be returned within 7 days of delivery date for this policy to apply. No refunds will be given, customer must place new order if dollar value exceeds original order total. Please contact Web Sales for assistance: 1-877-388-1836


GUARANTEE


Unlimited cleanings and inspections (for diamonds & precious gems)

Unlimited cleanings and inspections (for diamonds & precious gems) with purchase of warranty as often as you like under warranty.

 

SHIPPING INFORMATION


SamuelsJewelers.com can ship to virtually any address in the United States and its protectorates (includes APO/FPO addresses, Puerto Rico, the U.S. Virgin Islands, and American Somoa). To find out when you will receive an item, you need to consider the availability of the item you ordered and the shipping option you selected. Here's the equation we use:

(Availability) + (Shipping Time) = Total


Delivery Time

Orders must be placed and have credit authorization cleared before 10am CST to be processed the same day, or your order may not be processed until the following business day. If the product is available and in stock, most packages will leave our distribution center in 1‐2 business days. Rings that require sizing may need an additional business day for processing. Please refer to the product page to determine the time frame before the item will ship.


Shipping Method Ship Time Shipping Cost

FREE Ship to Stores: arrives in 5-10 business days
USPS Standard: 5-9 business days once shipped $7.99
FedEx 2 Day Air: 2 business days once shipped $16.99
Next Day Air: Next business day once shipped (no weekend delivery) $26.99


Important Shipping Facts

Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order - it only reduces the travel time after your order leaves our facilities. We do try to ship most orders that come in before 10am CST the same day, but depending on availability the order may be delayed. The product page will specify if additional processing time is required

We take several security precautions to ensure your package arrives safely. Our packages are marked with the company's initials, not our name, and signature is required on deliveries over $150. Also, orders over $1000 must be shipped to the billing address entered. These policies have been implemented to provide a safe and reliable online shopping experience.

While we do take necessary measures to ensure your package is shipped safely, unexpected instances do occur. We will accept responsibilities for your order until delivery or signature confirmation is notated from the shipping carrier.


PRODUCT INFORMATION


Pricing

We endeavor to ensure that all pricing information set forth on this website is accurate. Despite our best efforts, however, a data base error may occur and some of our products may be incorrectly priced. In the event a product is listed at an incorrect price, we will not be bound to sell that product to you at the stated price. In these instances, we will contact you to determine whether you would like to purchase the product at the correct price or cancel the order.

Online prices are listed to match the In-Store values. However, there may be instances when prices vary between the two. As all sales are final, price adjustments or price matches will not be honored.


Images

We strive to showcase our product to the best of our ability prior to making your purchase. Merchandise may be magnified to show detail and may not be exactly as pictured. Jewelry styles and availability may vary online and in-store.